Refund policy

We have a 14-day return policy on Ready to Wear garments bought online, which means you have 14 days after receiving your item to request a return.

Please note: we cannot accept the return of goods that have been altered. Nor can we accept the return of fragrance items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

There is a £25 handling charge per return which will be deducted from your refund. 

To start a return, you can contact us at custommade@savile-row.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at custommade@savile-row.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. altered garments, fragrances or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Bespoke & Made-to-Order Items

Bespoke and made-to-order items — including garments, shoes, ties, bow ties, cravats, cummerbunds, and any other items commissioned on a bespoke or made-to-order basis — are created specifically to an individual client’s measurements and design specifications. As such, these items are non-refundable and non-returnable once an order has been confirmed and production has commenced.

In the unlikely event of a workmanship issue, we will of course assess the item and, where appropriate, offer alterations or remedial work in line with Savile Row bespoke practice.

This does not affect your statutory rights.